Packages are generally shipped within 2/4 days of receipt OF PAYMENT
AND ARE SHIPPED VIA UPS WITHUNSIGNED TRACKING AND DELIVERY.
If you prefer delivery by UPS Extra with the required signature, an additional fee will apply, so please contact us before
choosing this method. Whatever your shipping choice, we will provide you with a link to keep track of your package online.
Shipping costs include handling and packaging costs, as well as shipping costs. The operating costs are fixed, while the
transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order.
We cannot group two separate orders placed separately and the shipping costs will apply to each of them. Your package
will be shipped at your own risk, but special care is taken to protect fragile items.
The boxes are large and youritems are well protected.
What are the shipping costs and delivery times?
You can make an estimate of shipping costs and delivery time
in the cart section of .Senza Idea Casa
What happens if you notice that you need to make a change after placing an order?
In the event that specific data on the sending address have to be changed, they can be changed if the order has not yet been published. To do this, you will have to open an order file not received at the After-sales department. Our staff will make sure to respond as soon as possible. For all other cases, the solution is to cancel the order and make a new one. After a few days Senza idea casa will realize the refund of the cancelled order.
Venez cancel an order?
If you want to cancel your order and block shipping for any incident, you can do so from your Control Panel's Orders menu.
However, we inform you that due to the high automation in order management, the time available to cancel an order can be reduced. The cancellation process is automatic, so if the system does not allow you to cancel the order, it can no longer be cancelled.
Please review your orders, delivery addresses, prices, products, quantities and attributes accurately before completing an order.
Venez should proceed while receiving a shipment?
All our items come out of the warehouse with the packaging in perfect condition.
The first thing to do is to verify that the number of packages received coincides with those sent. Then, check each neck externally paying close attention, to see if there are signs of possible blows or manipulations, such as: barrel, dents, holes, boxes in poor state, courier tape or any signs that may have made you suspect that the goods may have been damaged. It is mandatory to leave a signature on the courier's delivery note, whether on paper or on a handheld computer (PDA) 'VISIBLY DETERIORATED PACKAGE', if these signs are present. Do not sign a package as VISIBLY DETERIORATED and subsequently present photos showing that there was visible damage on the same, it will be a reason to refuse the practice automatically.