In case of wrong purchase: 

Senza Idea Casa is unable to return a product purchased incorrectly. 

We therefore recommend that you check the purchase you want to complete before proceeding with the actual payment.

How long does the warranty period last?

Offering the highest quality and the best guarantee is our commitment to our customers. All items have a two-year warranty from the date of delivery, except for refurbished products that have a 12-month warranty.

What is not included in the warranty?

 Defects caused by negligence, impact, misuse, tampering, wrong voltage or installation or wear and tear are not included.

In the case of computer products, the warranty does not cover the removal of viruses, recovery software for this reason or reinstallation of the hard drive after formatting.

The warranty will be void:

- If a detail of the warranty or proof of purchase is modified, altered or replaced; and/or

- If the identification number or guaranteed product is tampered with or repaired, without prior authorization from the Technical Service.